Terms and Conditions

Operator:

Business Name: Zuzana Jancokova
N.I.E. (Company ID): Y9899216F
Place of Business: Calle Galicia 7, Apto B1E3, 38660 Costa Adeje, Tenerife, Spain.

Supervisory Authority: SOI Inspectorate (Slovak Trade Inspection) for the Bratislava Region
Bajkalská 21/A, P.O. BOX No. 5, 820 07 Bratislava
Department of Supervision
Phone No.: 02/58 27 21 72, 02/58 27 21 04
Fax No.: 02/58 27 21 70

Email contact: info@zdravedeti.sk, zuzka@zdravedeti.sk
Telephone contact: +421 948 910 668, +34 613 995 503

Bank details: Caixa Bank, S.A.
Carrer Painter Sorolla, 2-4, 46002-Valencia, Tax ID number A08663619
Registered in the Trade Register of Valencia, volume 10370, sheet 1, page V-178351, entry 2

IBAN: ES5121006965610200309313
BIC code/SWIFT: CAIXESBBXXX

General Provisions

These Terms and Conditions govern the relationship, rights, and obligations between the seller (operator) on the one hand and the buyer (customer) on the other, in connection with the sale of online services or other physical and non-physical products offered on the website healthasaneffect.com (hereinafter referred to as “products”).

Ordering

The consumer orders the seller’s products and services through the ordering system on healthasaneffect.com, or in written form: by email (including orders via the e-shop). Before clicking the “Order with payment obligation” button and submitting this form, the buyer is required to confirm agreement with the Terms and Conditions and the GDPR personal data protection rules. An order placed in this way is considered binding and, in accordance with Act No. 102/2014 Coll. as amended, is deemed a distance contract.

For each order, the consumer provides their name and surname, postal and/or billing address, telephone number, email; in the case of a natural or legal person conducting business, also the Company ID, Tax ID/VAT ID, product name, product description, number of units, and the date of order issuance (orders placed via the e-shop automatically meet these conditions). These data, in accordance with Act No. 428/2002 Coll. on the protection of personal data, will only be used within the business relationship between the seller and the consumer and will not be provided to third parties (except for the party ensuring delivery of the goods). Once the order is received, it will be registered in the seller’s system, and a business relationship between the seller and the consumer is thereby established.

The consumer has the right to cancel the order free of charge, but only on the first day of contact with the seller. The order can only be canceled in writing. The seller will also notify the consumer of the cancellation confirmation exclusively in writing. Written form is required in order to provide proof of cancellation for the seller and to stop processing the order.

Personal Data Protection

Personal data necessary for issuing a tax document are considered strictly confidential and, in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data and on the Amendment of Certain Acts, will be used only within the business relationship between the seller and the buyer and will not be provided to third parties (except for the party ensuring the delivery of goods).

Order Confirmation

After submitting the order, the payment details are automatically sent to the customer’s email address. At this point, the order placed by the buyer is considered binding.

Order Cancellation

The buyer may cancel the order in writing, by notifying the email address listed in the contact section of this website, and only before payment has been made.

Payment

The buyer shall make the payment based on the pro forma invoice sent to the buyer’s email, by bank transfer to the seller’s account.

Product Price

The price for the product indicated on the seller’s website zdravedeti.sk is current and valid at the time of ordering the product.

The buyer will receive the product at the price valid at the time of the order. The seller reserves the right for printing errors. The purchase price will be considered paid only after the full amount has been credited to the seller’s account. The amount of shipping costs will always be communicated to the consumer when verifying the order. Goods ordered in a single order will, depending on stock availability, be packed and shipped in a single consignment.

The invoice issued on the basis of the purchase contract between the seller and the buyer also serves as a tax document and is sent to the buyer electronically. The use of the product by the buyer is possible only after full payment, unless otherwise agreed. If the buyer fails to pay the seller the purchase price for the product in the amount and under the conditions agreed in the purchase contract, the seller is entitled to withdraw from the purchase contract.

Delivery of Goods

After the payment has been received in the seller’s account, the seller will send the purchased products to the buyer. Virtual content will be sent to the buyer’s email address after payment is received, while physical products will be dispatched as soon as possible, using the previously agreed method of transport. Delivery times vary depending on the type of product.

The delivery or collection date of the goods will always be communicated to the consumer during order verification. In general, the delivery or collection period is from 2 to 30 days from the order verification date. In exceptional cases, when certain products are not in stock and are not available from manufacturers or importers, the delivery time may be longer.

Acceptance of Goods

The consumer agrees to accept the goods at the agreed time at the address stated in the order.

Upon receipt of the product, the consumer is obliged to check the physical integrity and completeness of the package. If the package is visibly damaged or destroyed, the consumer must immediately contact the seller without accepting the package and must file a Damage Report with the shipping company. Any subsequent complaints regarding quantity or physical damage to the product will not be accepted.

The consumer acquires ownership rights to the products only after payment of the full price and any additional amounts agreed in the distance purchase contract to the seller’s account. Until ownership rights transfer from the seller to the consumer who has the product in possession, the consumer has all the obligations of a custodian and is obliged to store the products and services safely at their own expense and label them in such a way that they are always identifiable as the seller’s property. The seller is entitled to demand fulfillment of obligations, especially payment of the price for products and services, regardless of the fact that ownership of the product or service has not yet passed to the consumer.

The risk of damage to the products passes to the consumer at the moment the consumer or their authorized representative receives them.

Acceptance of Virtual Goods

Virtual content (e-books and online courses) will, after payment, be sent to the buyer’s email address or the buyer will receive access to a members’ section via email, where the e-book can be downloaded, and for online courses, access will be provided in the form of a link to the members’ section.

Withdrawal from the Contract when Purchasing Products via E-Shop
The consumer is entitled to cancel the order without charge only on the first day of contact between the seller and the consumer, i.e., on the day the order is verified by the seller. The order can only be canceled in writing (via email).

According to Section 7(1) of Act No. 102/2014 Coll., the consumer has the right to withdraw from the contract without stating a reason within 14 days of receiving the goods.

Withdrawal from the contract must be carried out in writing, must include all information necessary for the identification of the product, the consumer, and the seller, and must be delivered within the aforementioned period together with the product to the seller’s registered office at the consumer’s expense and responsibility.

The consumer bears the costs of returning the product. The product must not be damaged or used, must be in its original packaging, and the consumer must return all documents related to the product (user manual, warranty card, proof of purchase, etc.) received at the time of purchase. The consumer agrees and acknowledges that in this case, “in writing” means a withdrawal letter signed by the consumer.

Products cannot be returned by cash on delivery. Such shipments will not be accepted and will be returned. Likewise, virtual goods (e-books, online courses) cannot be returned.

If the above-mentioned obligations of the consumer are met, the seller will accept the goods back and within 15 days from the date of withdrawal, refund the price paid for the product or service, or the advance payment made by the consumer, using the previously agreed method.

The buyer cannot withdraw from the distance purchase contract particularly in the following cases: if the consumer requests withdrawal after the 14-day period, the seller has the right to demand reimbursement of the incurred costs and a contractual penalty of 80% of the invoiced amount.

The seller reserves the right to cancel the order (withdraw from the contract) or part of it if:

• the product is no longer manufactured or has been discontinued,
• the supplier’s price of the product has changed, or
• the listed product price was incorrect.

Claims

In the event that, after payment for the ordered non-physical product, access to the members’ section is not delivered to the buyer’s email, it is necessary to check the SPAM folder. If the email with the purchased product is not found there either, you should wait at least 3 more hours and check the email again. If, after payment for the ordered physical product, the product is not delivered within 30 days from the order date without explanation from the seller, you may submit a claim by email to info@zdravedeti.sk
or contact us by phone at the number listed on the website zdravedeti.sk.

Final Provisions

The buyer acknowledges the copyright of the purchased products. Any copying and sharing of purchased products with a third party is punishable under applicable law. The buyer declares that before sending the order, they have read these terms and conditions and agree with them.

Regardless of the other provisions of the contract, the seller shall not be liable to the consumer for lost profit, loss of opportunities, or any other indirect or consequential losses arising from negligence, breach of contract, or otherwise.

These terms and conditions have been formulated and established in good faith, with the aim of meeting legal requirements and ensuring fair business relations between the seller and the buyer. If any provisions of these terms are found by the competent authorities of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the remaining provisions and parts of the relevant provision shall remain unaffected.

Legal relationships and conditions not expressly regulated herein, as well as any disputes arising from non-fulfillment of these conditions, are governed by the relevant provisions of the Civil Code. The seller and the buyer agree that they fully recognize remote communication, whether by telephone or electronic means—particularly via email and the internet—as valid and binding for both contractual parties.

These terms and conditions in this version are valid from May 1, 2024.

Slovak Trade Inspection (SOI)
SOI Inspectorate for the Bratislava Region
Prievozská 32, P.O. Box 5, 820 07 Bratislava 27
Department of Technical Product Inspection and Consumer Protection
Phone: 02/58272 172-3
Fax: 02/58272 170